Refund Policy

Last updated: January 12, 2024

We appreciate your decision to use our platform for your rental business needs. This refund policy outlines the specific terms and conditions related to refund requests for subscribers of the Fullup SaaS product, offered by lemursman, LLC d/b/a Fullup.

Scope of the Policy

This refund policy is exclusively for subscribers of Fullup’s SaaS product. It does not apply to the end consumers of the SaaS product's users.

Refund policies for rental businesses operating on the Fullup platform are determined by those individual businesses and are not covered by this policy.

Cancellation and Refund Process

Subscribers may cancel their Fullup subscription plan at any time. Upon cancellation, additional charges will cease.

Following the cancellation, Fullup, at its sole discretion, may offer a refund upon request. Such refunds, if granted, will cover any time remaining on the subscriber's subscription.

To request a refund, please contact our support team at support@getfullup.com with your subscription details and reason for the refund request.

Limitations

Fullup will not issue refunds for subscription time that has already elapsed.

Refunds are discretionary and will be determined on a case-by-case basis by Fullup.

Customer Support

If you have any questions or need assistance with your subscription or refund request, please reach out to our customer support team at support@getfullup.com.

Policy Updates

We reserve the right to modify this refund policy. Notification of updates will be provided by updating the “Last updated” date at the top of this policy.

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